Delivery & Returns
DELIVERY SERVICE WITHIN SINGAPORE
- Free delivery for order of S$ 300 or more.
- For order below S$300, delivery service charge is S$40.
- Goods will be delivered to customer within 48 hours of order confirmation
- Delivery operating hours are from 9 am to 6 pm, Monday to Friday, excluding public holidays.
If items on order are out-of-stock, Choice Wines shall reserve the right to cancel order without any liability and refund customer in full against payment made.
RETURN OF GOODS
CURRENT RELEASE/ COMMERCIAL WINES
We will accept return of goods that are unopened and undamaged subject to (a) your immediate notification after purchase and (b) goods are kept and stored between 15 to 20 degrees celcius conditions.
VINTAGE / SECONDARY MARKET WINES Choice Wines acting as principal or agent
We perform diligent checks on wine dealers and retailers in the secondary market to determine the wines by focusing on methods of handling and storing of wines.
Please note, however, that the best handling and storage in the world cannot prevent faults from being introduced at bottling time or a wine losing its quality due to its age. Similarly, bottle variation will occur as the wines mature naturally. Despite taking preventive measures and doing whatever possible to minimize risk of selling sub-optimal wines, Choice Wines is still exposed to risk factors which are totally beyond our control.
As such, we are not able to guarantee similarity and uniformity of taste in every bottle of vintage wine. Our wine dealers and retailers do not accept our return of unsatisfactory wines. Vintages purchased are not returnable.
Buyers and customers are advised to read and understand the circumstances under which Choice Wines represents the dealers and retailers. The onus lies with the buyers and customers to exercise their judgment based on past transaction histories, credibility and reliability of Choice Wines as a local supplier before placing your orders with us.
DISCLAIMERS FOR VINTAGES
In the foregoing paragraphs, Choice Wines declares its position as a seller of “as is” vintage wines. And that we take all precautions and due diligence to shortlist our suppliers from the secondary wine market. Besides, if we have any doubts whatsoever about a wine, we simply won't sell it.
Whilst the above should be common knowledge to anyone who understands the wine market and the process and complexities involved in wine maturation, we sometimes find ourselves confronted with difficult customer relationship issues due to a lack of understanding of secondary market and/or older wines. We cannot grant free options on such wines and trust that our customers will understand the reasonableness of our position.
Again, if any of this is unclear or cause for concern, please do not buy the wine. By buying our vintages, the buyers acknowledge making their own decision fully aware that buying of any older wine involves a risk that the wine will not be perfect.
We want all our customers to be happy.
Examples of Disclaimers:
Customer wanted to return some 30 year old bottles of French first growth because one "tasted old" and was "nothing like the 2008".It is non-refundable in this case.
Customer bought some 9year old merlots. Well known wine critics' notes on the wines indicated that the maturity window should be 6-10 years. Customer wanted to return the wines as the cork in one bottle was dry and wine was "corked" and "do not taste fresh enough". There is no way that we can check the cork before we sell a wine, unless we simultaneously put in a new cork. It is also impossible to tell if a wine is "corked" (i.e. has suffered TCA taint at time of bottling) without first opening it and trying it. Whilst wine faults are universally agreed and objective, wine appreciation and personal taste is very subjective. We cannot pre determine what a buyer wants in terms of freshness profile in a 10 year old merlot. If asked, we would suggest a younger wine generally if someone were looking for "freshness". The wine was in fact not corked. It had no trace of TCA taint. A dry or even wet or leaking cork does not mean that a wine has TCA taint (a musty wet cardboard smell that is unmistakable once detected).
Customer bought 3 bottles 10 year old shiraz. First bottle was described as very good, the last two as excellent. Customer asked for refund on the first bottle as they were not as good as the last two bottles. Much to his everlasting dismay, we declined the kind offer to supply a lifetime of free wine to this particular client.Bottle variation is inevitable in wines as they age. We cannot prevent that or change the course of Nature.